Hi, I’m Mugs
Hi, I’m Mugunthan Balakrishnan (pronounced *Moon-then*), but most people call me Mugs—short for the first three letters of my name.
My journey began in 2007, when I founded a software company that developed web and mobile platforms to meet business objectives. While many of those projects were commercially successful, I often observed that user needs took a back seat to stakeholder priorities. That disconnect stayed with me.
In the years leading up to my move to Australia in 2016, I was juggling both software development and UX design. Over time, UX became the clear path forward, and by the time I relocated, I had fully transitioned to focusing on user experience. I began with a public safety service and went on to work on employment and housing platforms across the public sector and community organisations.
About
Mugs Studio
Today, I lead Mugs Studio—where we help public sector and not-for-profit organisations design digital products that are practical, accessible, and genuinely human-centred.
I bring together 15 years of experience in software development with over a decade of expertise in UX and UI design. My focus is on transforming complex problems into clear, user-friendly solutions that support vulnerable and diverse communities.
I’ve contributed to major initiatives across organisations like the Department of Families, Fairness and Housing, the Department of Health, and others. These experiences continue to shape my approach, prioritising usability, clarity, and equity in every project.
I’m based in Melbourne, Australia, and work with clients both locally and internationally.
Worked alongside
Logos reflect past or current contract work (including third-party). No affiliation or endorsement implied.