About: Who are you?
Mugs Studio is my independent consultancy, shaped by over 25 years working at the intersection of design, software development, and user experience to help organisations improve their digital services.
After many years in this field, I focus less on trends and more on fundamentals. Clear structure, considered interfaces, and plain language remain the most reliable ways to improve how a digital service is experienced.
(Mugs) Mugunthan Balakrishnan
User Experience Consultant
Over the years, I’ve worked with government, private-sector, and not-for-profit organisations across a wide range of digital services. This includes customer-facing platforms, internal tools, and systems supporting housing, employment, safety, and community access.
That experience continues to shape how I approach user experience. My focus is on clarity, accessibility, and guiding people through the right steps at the right time, so digital services feel understandable, dependable, and easier to use.
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Ready to fix what’s not working?
I work to ensure digital services are shaped by real-world use. The aim is to make meaningful improvements that strengthen the user experience while supporting the teams responsible for delivering and maintaining the service.