How I help organisations
Designing digital services using user experience design
I help organisations design and improve websites, applications, and digital tools so they are clear to understand and practical to use, from structure through to interfaces.
Showcase
A curated collection of case studies, guides, insights, and designs that show how digital services can be made clearer and easier to use.
Free UX and UI resources to enhance your design.
Download practical checklists and guides to help you enhance your website’s usability, design, and content clarity.
Mugunthan Balakrishnan (Mugs)
UX Consultant
I'm a User Experience Consultant based in Melbourne, and a former developer, with over twenty-five years of experience making digital services simpler, fairer, and more human.
My career started in graphic design and software, and it has now led me to User Experience Design, where I support purpose-driven organisations around Australia to develop accessible, user-friendly tools for those who need them most.
Teams I have worked with
Working with both public and private sector teams to enhance online clarity, accessibility, and usability.
UX design services that deliver clear, measurable outcomes.
Three practical ways to improve your digital services — from quick reviews to full redesigns.
Identify what’s working, what’s not, and where to focus — before you invest time or budget in a rebuild.
Transform confusing pages and forms into straightforward, simple steps that help people complete their tasks.
Redesign with confidence — modern, accessible, and built to keep improving as your service evolves.






