Digital Service Specialist & UX Consultant

Mugs Studio: I find where people get stuck in your digital service and fix the hurdles that make them give up.

I partner with leadership teams to bridge the gap between complex technology and the humans who use it. With over 25 years of experience, I handle the strategic structure and final interfaces that turn frustrated users into successful ones.

Teams I have worked with

Throughout my career as a UX specialist and developer, I have worked with and within some of Australia’s most respected teams to solve complex digital challenges.

Showcase

A curated collection of case studies, guides, insights, and designs that show how digital services can be made clearer and easier to use.

Overview of the beach safety kiosk showing real-time conditions, lifeguard hours, flags, and local safety statistics.
Life Saving Victoria logo

The 'Smart Blackspot Beaches' project is active, with the first interactive water safety sign in the country now at Lorne Visitor Centre. This milestone enhances beach safety and visitor engagement, and is one of my favourite projects.

Overview of the beach safety kiosk showing real-time conditions, lifeguard hours, flags, and local safety statistics.
Life Saving Victoria logo

The 'Smart Blackspot Beaches' project is active, with the first interactive water safety sign in the country now at Lorne Visitor Centre. This milestone enhances beach safety and visitor engagement, and is one of my favourite projects.

Overview of the beach safety kiosk showing real-time conditions, lifeguard hours, flags, and local safety statistics.
Life Saving Victoria logo

The 'Smart Blackspot Beaches' project is active, with the first interactive water safety sign in the country now at Lorne Visitor Centre. This milestone enhances beach safety and visitor engagement, and is one of my favourite projects.

Mugunthan Balakrishnan ("Mugs")

Independent UX Consultant

With 25 years of experience at the intersection of design, software, and strategy, I help organisations navigate the complexity of modern digital systems. I focus on the fundamentals of logic, structure, and plain language to ensure services remain clear and dependable for the people who use them.

I founded Mugs Studio to provide a direct, senior-level partnership without the layers of a traditional agency. By working independently, I ensure my experience is applied directly to the work, finding the most effective path forward for both the service and the teams responsible for it.

Copyright © 2026 Mugs Studio Pty Ltd. All rights reserved

Copyright © 2026 Mugs Studio Pty Ltd.

Copyright © 2026 Mugs Studio Pty Ltd. All rights reserved