Pro Bono projects only
At the moment, I’m focused on supporting community-focused and not-for-profit work. If you’re doing something meaningful and need user experience design support, I’d love to see how I can help.
I’m a designer and former developer who’s spent the last two decades making digital services simpler, fairer, and more human. What started in graphic design and software eventually led me to UX—where I now help purpose-led organisations create accessible, user-friendly tools for the people who need them most.
Mugunthan Balakrishnan
UI/UX Consultant
I help public and purpose-led teams design accessible, outcome-driven digital experiences.
UI/UX isn’t just about how things look—it’s about how they work. I use research, design, and strategy to turn complex services into clear, engaging, and effective digital products.
Value of UI/UX
The key ways human-centred design improves services, reduces costs, and delivers better outcomes:
Confident, satisfied users
WCAG-compliant accessibility
Fewer support calls, less admin
Faster digital service rollout
Greater public trust
More service re-use
Smarter, data-led decisions
Scalable design systems
Better engagement from all communities
Aligned with digital standards
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