UX Showcase

Real-world user experience problems, reimagined. In this showcase, we highlight common UX issues found in public and not-for-profit digital services—then walk through how we’d solve them with clearer structure, better accessibility, and more user-friendly design.

Guided Search, Designed with Purpose

Helping people discover causes they care about through a suggestive, supportive search journey designed for not-for-profits.

Case Study

From static signs to digital kiosks

The project, 'Smart Blackspot Beaches,' is currently live and active, a testament to its successful implementation. I'm delighted to share that the interactive water safety sign, the first of its kind in the country, is now operational at the Lorne Visitor Centre. This significant milestone marks a leap forward in beach safety, fostering visitor engagement and increasing safety awareness. This is another one of my favourite projects.

Case Study

Search UX Showcase

person finding it hard to use a website form

Why people quit your online forms

If your customers can’t fill out your form easily, they won’t. A poorly designed form is often the silent reason your leads, payments, or sign-ups never come through.

Accessibility

A person with visual impairment using a screen reader

Can everyone ‘see’ your images?”

Good design isn’t just about what looks great — it’s also about what’s understood* Many websites overlook how people read images using assistive technology like screen readers. That one missed detail can quietly shut out a whole group of potential users.

Accessibility

When text disappears into the background

Good design isn’t just beautiful—it’s readable. We improved text clarity and accessibility by fixing poor contrast and removing reliance on images alone. Simple changes, inclusive results.

Accessibility