UX Showcase

Real-world user experience problems, reimagined. In this showcase, we highlight common UX issues found in public and not-for-profit digital services—then walk through how we’d solve them with clearer structure, better accessibility, and more user-friendly design.

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From static signs to digital kiosks

The project, 'Smart Blackspot Beaches,' is currently live and active, a testament to its successful implementation. I'm delighted to share that the interactive water safety sign, the first of its kind in the country, is now operational at the Lorne Visitor Centre. This significant milestone marks a leap forward in beach safety, fostering visitor engagement and increasing safety awareness. This is another one of my favourite projects.

Case Study

Forms that leave users hanging. Did it even go through?

A missing confirmation screen leaves users uncertain, anxious, and wondering if they need to start again.

User experience

Accessibility check – Confusing document links

A simple document list was causing unnecessary friction—unclear links, mixed file formats, and poor accessibility. We streamlined it into a clean, consistent, and browser-friendly experience that works for everyone.

Accessibility

From frustration to flow: A smarter way to volunteer online

We redesigned the sign-up form to guide users with clarity and care—reducing drop-offs and making it easier for people to say yes to helping their community.

UI Design

From friction to flow: Transforming the Visa application experience

A complete redesign of the online visa application journey—turning a confusing, outdated process into a clear, guided experience that builds user trust and confidence from start to finish. This is a conceptual redesign of the Sri Lankan ETA visa application experience. It is not affiliated with or endorsed by the Department of Immigration or the Government of Sri Lanka.

User experience