FAQs for public sector and not-for-profit teams navigating UX projects 

Everything you need to know about working with us—covering UX support for public sector and not-for-profit organisations, improving essential services.

Working with us

Answers to common questions about who we work with, how engagements begin, and what you need to get started.

What types of public sector or not-for-profit projects do you support?

We work with departments, councils, and community organisations to improve digital services—especially in housing, safety, health, and social impact sectors.

Have you worked with public services before?

Yes. We’ve supported public sector clients including Homes Victoria, the Department of Health, and Life Saving Victoria.

Can we engage you for discovery only?

Absolutely. We offer standalone discovery phases that include stakeholder workshops, user research, and scoping.

Do you need a technical brief to start?

No—many of our clients come to us with just a problem. We help you frame it into a clear scope.

Scope & Engagement Models

Can you also build it?

Procurement & Governance

Accessibility & Inclusion

Collaboration & Handover

Post-Launch & Ongoing Support

Budget & Timelines

Working with us

Answers to common questions about who we work with, how engagements begin, and what you need to get started.

What types of public sector or not-for-profit projects do you support?

We work with departments, councils, and community organisations to improve digital services—especially in housing, safety, health, and social impact sectors.

Have you worked with public services before?

Yes. We’ve supported public sector clients including Homes Victoria, the Department of Health, and Life Saving Victoria.

Can we engage you for discovery only?

Absolutely. We offer standalone discovery phases that include stakeholder workshops, user research, and scoping.

Do you need a technical brief to start?

No—many of our clients come to us with just a problem. We help you frame it into a clear scope.

Scope & Engagement Models

Can you also build it?

Procurement & Governance

Accessibility & Inclusion

Collaboration & Handover

Post-Launch & Ongoing Support

Budget & Timelines

Working with us

Answers to common questions about who we work with, how engagements begin, and what you need to get started.

What types of public sector or not-for-profit projects do you support?

We work with departments, councils, and community organisations to improve digital services—especially in housing, safety, health, and social impact sectors.

Have you worked with public services before?

Yes. We’ve supported public sector clients including Homes Victoria, the Department of Health, and Life Saving Victoria.

Can we engage you for discovery only?

Absolutely. We offer standalone discovery phases that include stakeholder workshops, user research, and scoping.

Do you need a technical brief to start?

No—many of our clients come to us with just a problem. We help you frame it into a clear scope.

Scope & Engagement Models

Can you also build it?

Procurement & Governance

Accessibility & Inclusion

Collaboration & Handover

Post-Launch & Ongoing Support

Budget & Timelines

© 2025 Mugs Studio. All rights reserved.

© 2025 Mugs Studio. All rights reserved.

© 2025 Mugs Studio. All rights reserved.