FAQs for public sector and not-for-profit teams navigating UX projects
Everything you need to know about working with us—covering UX support for public sector and not-for-profit organisations, improving essential services.
What it’s like to work together
Answers to common questions about who I work with, how engagements begin, and what you need to get started.
What types of public sector or not-for-profit projects do you support?
I work with departments, councils, and community organisations to improve digital services—especially across housing, safety, health, and social impact.
Have you worked with public services before?
Yes. I’ve supported public sector clients including Department of Families, Fairness and Housing, the Department of Health, and Life Saving Victoria.
Can we engage you for discovery only?
Absolutely. I offer standalone discovery phases that include stakeholder workshops, user research, and scoping.
Do you need a technical brief to start?
No—many clients come to me with just a problem. I help turn that into a clear, actionable scope.
Scope & Engagement Models
Can you also build it?
Procurement & Governance
Accessibility & Inclusion
Collaboration & Handover
Post-Launch & Ongoing Support
Budget & Timelines
What it’s like to work together
Answers to common questions about who I work with, how engagements begin, and what you need to get started.
What types of public sector or not-for-profit projects do you support?
I work with departments, councils, and community organisations to improve digital services—especially across housing, safety, health, and social impact.
Have you worked with public services before?
Yes. I’ve supported public sector clients including Department of Families, Fairness and Housing, the Department of Health, and Life Saving Victoria.
Can we engage you for discovery only?
Absolutely. I offer standalone discovery phases that include stakeholder workshops, user research, and scoping.
Do you need a technical brief to start?
No—many clients come to me with just a problem. I help turn that into a clear, actionable scope.
Scope & Engagement Models
Can you also build it?
Procurement & Governance
Accessibility & Inclusion
Collaboration & Handover
Post-Launch & Ongoing Support
Budget & Timelines
What it’s like to work together
Answers to common questions about who I work with, how engagements begin, and what you need to get started.
What types of public sector or not-for-profit projects do you support?
I work with departments, councils, and community organisations to improve digital services—especially across housing, safety, health, and social impact.
Have you worked with public services before?
Yes. I’ve supported public sector clients including Department of Families, Fairness and Housing, the Department of Health, and Life Saving Victoria.
Can we engage you for discovery only?
Absolutely. I offer standalone discovery phases that include stakeholder workshops, user research, and scoping.
Do you need a technical brief to start?
No—many clients come to me with just a problem. I help turn that into a clear, actionable scope.
Scope & Engagement Models
Can you also build it?
Procurement & Governance
Accessibility & Inclusion
Collaboration & Handover
Post-Launch & Ongoing Support
Budget & Timelines