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Selected case studies.
Real projects, real constraints, real outcomes.
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Public Housing · Victorian Government
Helping public housing residents report repairs without calling
Redesigned a broken digital form so 50,000 residents could self-serve with confidence
Case Study
Interaction design · Form UX
Why renters abandon maintenance forms — and how to fix it
A design exploration into the clarity problems that make simple reporting tasks feel hard.
Design
Public safety · Life Saving Victoria
Replacing beach safety signs with Australia's first interactive water safety kiosk
Research-led UX for a live kiosk at Lorne — real-time conditions, multilingual, mobile-first.
Case Study
Real estate & public safety · Concept
Making suburb safety data useful for people choosing where to live
Turned overwhelming crime statistics into calm, contextual insights on a mobile screen.
Case Study
Government · Form design
Redesigning a visa application to feel clear and trustworthy
A step-by-step concept that turns an overwhelming single-page form into a guided journey.
Design
UI concept · Information architecture
Redesigning a council website so residents can find what they need
A UI concept exploring how to reduce call volume by making local services easier to find.
Design
Not-for-profit · Search & discovery
Redesigning cause search so donors find projects that match their values
Turned a rigid keyword search into a guided discovery experience with filters built for intent.
Case Study
Public Housing · Victorian Government
Helping public housing residents report repairs without calling
Redesigned a broken digital form so 50,000 residents could self-serve with confidence
Case Study
Real estate & public safety · Concept
Making suburb safety data useful for people choosing where to live
Turned overwhelming crime statistics into calm, contextual insights on a mobile screen.
Case Study
UI concept · Information architecture
Redesigning a council website so residents can find what they need
A UI concept exploring how to reduce call volume by making local services easier to find.
Design
Interaction design · Form UX
Why renters abandon maintenance forms — and how to fix it
A design exploration into the clarity problems that make simple reporting tasks feel hard.
Design
Public Housing · Victorian Government
Helping public housing residents report repairs without calling
Redesigned a broken digital form so 50,000 residents could self-serve with confidence
Case Study
UI concept · Information architecture
Redesigning a council website so residents can find what they need
A UI concept exploring how to reduce call volume by making local services easier to find.
Design
Government · Form design
Redesigning a visa application to feel clear and trustworthy
A step-by-step concept that turns an overwhelming single-page form into a guided journey.
Design
Public safety · Life Saving Victoria
Replacing beach safety signs with Australia's first interactive water safety kiosk
Research-led UX for a live kiosk at Lorne — real-time conditions, multilingual, mobile-first.
Case Study
Real estate & public safety · Concept
Making suburb safety data useful for people choosing where to live
Turned overwhelming crime statistics into calm, contextual insights on a mobile screen.
Case Study
Interaction design · Form UX
Why renters abandon maintenance forms — and how to fix it
A design exploration into the clarity problems that make simple reporting tasks feel hard.
Design
Not-for-profit · Search & discovery
Redesigning cause search so donors find projects that match their values
Turned a rigid keyword search into a guided discovery experience with filters built for intent.
Case Study
Contact
Victoria, Australia
Copyright © 2026 Mugs Studio Pty Ltd. All rights reserved
Contact
Victoria, Australia
Copyright © 2026 Mugs Studio Pty Ltd.
Contact
Victoria, Australia
Copyright © 2026 Mugs Studio Pty Ltd. All rights reserved