Free UX resource:
Guides
How to clearly define website problems before changes?
This template helps your team define the issue properly so you can avoid guesswork and focus on the right improvements.
Why this matters
Capturing a website issue properly is often the hardest step. Most teams jump straight to requesting a fix without understanding what’s causing the problem. This template helps you slow down, look at the real situation, and gather the details needed to make clear, confident decisions.
What usually goes wrong
When issues aren’t described well, teams waste time solving the wrong thing. Requests come through as “fix the website”, but the task users are trying to complete isn’t clear. Important details get missed, assumptions are made, and improvements end up patchy or ineffective. Without a shared understanding, small issues turn into ongoing complaints and rework.
How this template helps
The website issue brief guides you through the right questions so you can explain the issue in a way your digital, content, and service teams can act on. By capturing who’s affected, what they’re trying to do, and what’s getting in the way, you get a clear picture of the real problem. This leads to targeted fixes, fewer back-and-forth conversations, and digital improvements that genuinely help users.
File type:
Notion Template
Other resources you may find useful
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