Build trust through clear and transparent interactions
UX tips to help public sector and not-for-profit teams reassure users by setting expectations and communicating clearly at every step.
Categories
Confirm that their submission was received
A simple confirmation builds confidence that the process worked.
Use a clear thank you page
Avoid vague messages like “form submitted.”
Include a summary
Show key details the user just submitted.
Add a reference number
Useful for future follow-up.
Send an email copy
Let users keep a record of their files.
Explain what will happen next
Use consistent messaging across channels
Let users check progress or status
Give people contact options if they’re unsure
Be honest about delays or backlogs
Avoid “black box” experiences
Write notifications that feel human
Publish your service commitments publicly
Track and act on trust signals
Confirm that their submission was received
A simple confirmation builds confidence that the process worked.
Use a clear thank you page
Avoid vague messages like “form submitted.”
Include a summary
Show key details the user just submitted.
Add a reference number
Useful for future follow-up.
Send an email copy
Let users keep a record of their files.
Explain what will happen next
Use consistent messaging across channels
Let users check progress or status
Give people contact options if they’re unsure
Be honest about delays or backlogs
Avoid “black box” experiences
Write notifications that feel human
Publish your service commitments publicly
Track and act on trust signals
Confirm that their submission was received
A simple confirmation builds confidence that the process worked.
Use a clear thank you page
Avoid vague messages like “form submitted.”
Include a summary
Show key details the user just submitted.
Add a reference number
Useful for future follow-up.
Send an email copy
Let users keep a record of their files.
Explain what will happen next
Use consistent messaging across channels
Let users check progress or status
Give people contact options if they’re unsure
Be honest about delays or backlogs
Avoid “black box” experiences
Write notifications that feel human
Publish your service commitments publicly
Track and act on trust signals